Returns & Refunds

We want you to love your Chapter Box. If something’s not right, here’s how returns and refunds work.

Change-of-mind returns

  • Accepted within 14 days of delivery.

  • Items must be unopened, unused, and in original packaging.

  • Return shipping is at the buyer’s expense.

  • Once received and inspected, we’ll refund the product price to your original payment method (excludes original shipping).

Faulty, damaged, or incorrect items

  • If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos.

  • We’ll replace or refund at no cost to you, including return shipping if needed, in line with your rights under the Australian Consumer Law (ACL).

What can’t be returned

  • Gift cards and digital products

  • Items marked Final Sale

  • Opened/used items or boxes missing original components

  • Pre-Loved books may show light wear; returns are only accepted if the item is misdescribed or damaged in transit.

How to start a return

  1. Email hello@chapterbox.com.au (or use our Contact page) with your order number and reason for return.

  2. We’ll reply with return instructions (and a prepaid label if applicable).

  3. Pack items securely to avoid damage in transit.

Refund timeline

  • Refunds are processed within 5 business days of receiving your return. Your bank may take additional time to post the credit.

Exchanges

  • If you prefer an exchange, let us know in your email—we’ll confirm stock and next steps.

Australian Consumer Law

Nothing in this policy limits your rights under the ACL. You’re entitled to a repair, replacement, or refund for major failures and to compensation for other reasonably foreseeable loss or damage.

Questions? Reach us at hello@chapterbox.com.au.